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Guest Responsibility

At OKGames.ph, we are committed to promoting gaming as an alternative form of entertainment and leisure, with stakeholders sharing a shared responsibility to ensure that our gaming decisions are informed and our gaming behaviors are socially responsible.

Our primary concern is maintaining a fair and safe gaming experience and protecting players from any adverse consequences of the game.

OKGames.ph is committed to providing customers with responsible gaming. We've created a responsible gaming program that goes above and beyond the minimums and delivers results that exceed expectations. Our programs help those who seek assistance or receive staff training to help guests, and we also strive to create an environment where responsible gaming awareness is more common and making helping customers easy and private.

We partner with our local consulting agency, Life Change Recovery Center, to provide our guests with professional customer care services.

Please enjoy rational, responsible and controlled play.

Excluded Persons

At OKGames.ph, we are committed in promoting gaming as an alternative form of entertainment and leisure where stakeholders undertake a shared responsibility to ensure gaming decisions are informed and that gaming behavior is socially responsible.

Persons under twenty-one (21) years of age or students of any school, college or university in the Philippines;

Government officials connected directly with the operation of the government or any of its agencies and their immediate relatives (parents, spouse and children);

Members of the Armed Forces of the Philippines (including the Army, Navy and Airforce) and the Philippine National Police;

PAGCOR Gaming Employment License (GEL) holders directly or indirectly involved in gaming operations;

Persons included in the National Database of Restricted Persons (NDRP).

Gambling Addiction

Gambling becomes a problem when a player develops an uncontrollable urge to gamble which may lead one to incur debts or even inflict harm on one’s family or community.

Gambling addiction causes disruptions in the psychological, physical, social and vocational areas of life. It is characterized by the following behavior:

  • Increasing obsession with gambling.
  • A need to bet more money much frequently.
  • Restlessness or irritability when attempting to stop.
  • Chasing losses.
  • Loss of control as a result of continued gambling behavior in spite of mounting, serious and negative consequences.

Responsible Gaming

For players who enjoy gambling frequently, it is not uncommon to spend over their budget sometimes. We advise that specific budget plans be made to ensure your gambling expenditure is affordable. Sometimes people deny the extent of their own problems and seek help only in crisis. Ask yourself honestly and if you think you might have a problem, set yourself the goal of stopping gambling for two weeks or a month as a test. If you are unable to achieve this, you could have a problem and this might affect not only you but also your family, career, and personal life. Please gamble responsibly.

As part of PAGCOR’s Responsible Gaming initiatives, all players are reminded that playing in open and public places is strictly prohibited. Upon logging in, please take a moment to view the responsible gaming guidelines to ensure a safe and enjoyable gaming experience.

Where to Seek Help for Gambling-Related Concerns

If you feel that you or a family member has a gambling problem, you may contact our customer support at:

Email: csd.support@okbet.com

Also, OKGames.ph has tied up with support facilities to address concerns related to gambling problems. You may directly contact the following help center:

Gamblers Anonymous Pilipinas

Hotlines
Reagan: 0917-509-4080
Dann: 0927-223-3963
Zita: 0917-311-2232
Email: info@gaphilippines.org
Website: https://gamblersanonymous.ph/

PAGCOR Exclusion Program

PAGCOR manages the exclusion program which will be able to exclude you from gambling in all PAGCOR operated and regulated establishments.

The forms and procedures can be found on this link:

1. Self-Exclusion

You can request for an exclusion period of 6 months, 1 year or 5 years. After the lapse of your selected period, the exclusion order will be lifted automatically;

  • The six-month exclusion period is irrevocable;
  • Extensions may be granted for at least six (6) months;

2. Family Exclusion

Any one of the following family members can request for exclusion: spouse, child at least 18 years of age and a parent;

Applicant may request for an exclusion period of 6 months, 1 year or 3 years. After completion of the exclusion period, the family exclusion order will be lifted automatically unless the family re-applies for exclusion.

You can contact PAGCOR for any concerns or clarifications at keepitfun@pagcor.ph.

OKGAMES is a Registered Trademark, Brand and Business Name Owned by GAVIN VENTURES, INC. Regulated & Licensed by the Philippine Amusement and Gaming Corporation (PAGCOR).
Copyright © 2025 OKGAMES ALL RIGHTS RESERVED
www.pagcor.ph/regulatory
keepitfun@pagcor.ph
OKGAMES is a Registered Trademark, Brand and Business Name Owned by GAVIN VENTURES, INC. Regulated & Licensed by the Philippine Amusement and Gaming Corporation (PAGCOR).
Copyright © 2025 OKGAMES ALL RIGHTS RESERVED